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Strongroom

Strongroom Enhances Customer Engagement with Strategic Gifting and Personalised Onboarding

  • Overview

    Strongroom improved customer engagement and retention by implementing personalised gifting strategies and onboarding boxes for key accounts.

  • Challenge

    Strongroom struggled to create a memorable customer onboarding experience and celebrate key customer milestones leading to decreased customer engagement among their pharmacy and care facility customers.

  • Solution

    Strongroom partnered with Elliephant to send personalised gifts leading up to contract renewals and provided customer onboarding boxes to their key accounts.

26%

increase in Customer Retention

635%

ROI

We have significantly increased our customer engagement by implementing strategic gifting across key moments across the customer lifecycle. When aligned with ACV considerations, this approach delivers an exceptional ROI

Max Mito, Co-Founder & CEO, Strongroom AI

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